Contact support
Use Contact Us when you want to send order details and get a direct reply.
Order Support
Need help with an order you already placed?
Use Order Support for questions about an existing order, Storybook Reader access, timing after payment, or a change request before personalization and generation begin.
Include the order number and the email used at checkout when you contact support.
- Use this page after checkout.
- Include your order number and checkout email when you have them.
- Ask clearly about access, timing, pre-generation changes, or the next step.
- If generation has not started, support can review whether an order can be changed, cancelled, or refunded.
- Use Returns and Replacements for generated storybook concerns, personalization accuracy, reader access problems, or refund policy questions.
- Use Contact Us when you are not sure where your question fits.
How To Get Order Help Faster
Order help is easier when the message is clear.
A short message with the order number, checkout email, and exact question helps support understand whether the order is still pre-generation or already personalized.
Start with order details
Include the order number and the email used at checkout when you have them.
Ask the question directly
Say whether you need help with access, timing, a pre-generation change request, or the next step.
Use the right page
Use Returns and Replacements when the concern is about refund eligibility, personalization accuracy, reader access, or the finished personalized digital bedtime story.
Keep it in one message
One complete message is easier to review than several partial messages. Most support messages are reviewed within 1 to 2 business days.
Next Support Paths
Choose the next support page.
Use the page that best matches your order question.
Open Returns And Replacements
Use this page when the concern is refund eligibility, personalization accuracy, reader access, generation quality, or the finished personalized digital bedtime story.
Read the FAQ
Use the FAQ when the question may already be answered by product guidance.
Order Questions
Common order support questions.
These answers help after checkout.
Use Order Support when you have already ordered and need help with access, timing, a pre-generation change request, or the next step.
Start with the order number, the email used at checkout, and the exact question or change request.
If the concern is refund eligibility, personalization accuracy, reader access, generation quality, or the finished personalized digital bedtime story, use Returns and Replacements.
Support can review change requests before personalization and generation begin. Once a personalized digital bedtime story has been generated, changes are more limited and are handled under the Returns and Replacements guidance.
Contact support with the order number, checkout email, device or browser, and what you see on screen. Paid-order access issues are prioritized.
Yes. Contact Us is available when you need a direct reply.
If the question is tied to an order, start here. If it is broader, use Contact Us.
Need Help With An Order?
Send the order details and your question together.
Include the order number, the email used at checkout, and the question, access issue, or pre-generation change request in one message.